ANNOUNCEMENT: The Wesco Acquisition of Rahi has been finalized. Read More

ANNOUNCEMENT: The Wesco Acquisition of Rahi has been finalized.

Read More

Hardware Support as a Service

With Rahi’s Hardware Support as Service, you can bundle software as a service that can be utilized for contract lifecycle management. Rahi provides inventory and asset management.

Why Rahi?

Rahi provides end-to-end Hardware Lifecycle Management & Support as a service (HaaS)

Global Warehouse, Stocking and Inventory Management

Rahi's global presence with warehouses located worldwide allows us to ensure successful inventory management no matter where you are located. Our team provides complete lifecycle management. Rahi ensures replacement hardware to be shipped within 24 hours.

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Spares Management

Rahi manages spares in 3 different ways.

  • Customer consigned spares
  • Rahi purchases and maintains spares
  • Vendor provided spares
Spares Delivery
  • Delivery within 24 hours, available in certain locations
  • 4-hour SLA for ticket acknowledgment

Spares Audit
  • Quarterly Cycle – Count of Spares
  • Min/Max Level Maintenance

Renewals Management

  • Analytics and Reporting
  • Proactive Support Contract Positioning and Sales
  • Warranty Monitoring

Benefits

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One-Stop Solution

HaaS provides a one-stop shop for Inventory & Asset Management. Maximize product value throughout the entire hardware lifecycle in managing your services from design to disposal which can include with our Contract Lifecycle Management (CLM) software that provides additional capabilities for companies with secure document management systems.

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Cost-Effectiveness

Our service can save businesses from the ever-rising storage and associated resource costs with hardware purchases and maintaining spares. Partnering with Rahi, you benefit from our unmatched scale and scope, experience and insight, innovative approach and deep relationships with world’s leading technology companies.

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Proactive Service Model

HaaS uses a business model that is built on the value premises of delivering customer service effectively. It offers reliability with a robust RMA process and support round the clock. We deliver holistic, multi-platform-certified support through comprehensive services for maintenance, deployment and revenue retention.

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Scalability

Business growth and system scalability go hand-in-hand. Enterprises no longer have to worry about scaling up their global presence. With extensive multiregional coverage, Rahi deploys certified technicians to provide maintenance, repair, replacement and other hardware services that keep end users work in-disruptive. We support customers’ variety of technologies and unique business needs with our global multi-vendor solution.

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