How Co-Managed IT Services is Changing the Rules of Organizations

Over the past two years, organizations have recognized bottlenecks and risks in their IT operations. Supporting a remote/hybrid workforce requires different tools and processes than supporting onsite users. Migration of on-premises workloads to the cloud requires new skill sets. An expanded attack surface and increasingly sophisticated security threats demand more resources than organizations have in-house. These realities are driving the increased adoption of co-managed IT services. In a co-managed arrangement, an IT team shares responsibilities with a managed services provider (MSP). More of a partnership than a typical outsourcing arrangement, co-managed IT enables in-house staff to offload some tasks while directing the activities of the MSP.
Other organizations keep user support in-house and outsource remote monitoring and management of the IT infrastructure. The MSP’s monitoring tools can issue alerts when certain thresholds are met, making it possible to address issues before they cause downtime. The MSP will also ensure that patches and updates are applied promptly, reducing security risks and relieving in-house IT of a significant burden.
Best-in-class MSPs have executive-level consultants who can aid in the development of IT strategy. They provide specialized skills such as cloud management or cybersecurity services. The third-party perspective can be valuable in determining ways to improve performance while reducing costs.
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