How NOC Managed Services Can Prevent Costly Downtime

A Networks Operation Center (NOC) is the first line of defence against network interruptions, and failures. With most businesses adopting digital operations, it has become increasingly important to ensure that network uptime and performance are maintained at optimal levels. Any downtime can result in loss of productivity, revenue, and market share as customers turn to the competition.

This is where NOC managed services come into play as a preventive measure against costly downtime. The 24/7 monitoring of an organization’s IT infrastructure provided by NOC managed services can effectively address these challenges.

Understanding NOC Managed Services

NOC managed services are used by industries like telecommunications, financial services, manufacturing, and energy – sectors that need to offer constant, reliable connectivity to maintain uninterrupted business operations for their customers. NOC managed services are tasked with maintaining optimal network performance, minimum downtime, and enhanced security.

Maintaining 24/7 global operations requires continuous network monitoring which is challenging with tradition IT services. NOC managed services identify malware and manage volumes of users and website traffic. The NOC team operates behind the scenes providing a seamless, connected experience for customers.

The Cost of Downtime Vs. NOC Managed Services

The potential losses stemming from downtime — including lost sales, decreased productivity, and reputational damage — can far outweigh the cost of investing in NOC managed services. By preventing downtime, these services not only save businesses from potential financial losses but also help maintain their reputation and customer trust.

According to Information Technology Intelligence Consulting (ITIC) 2021 Hourly Cost of Downtime Survey, 95% of corporates surveyed said that downtime for just one hour can cost businesses over $100,000 loss with over 50% saying that the cost can exceed $300,000 per hour. They reported that the loss arises from productivity disruptions, loss of business opportunities and remediation efforts.

Preventing Downtime with NOC Managed Services

NOC managed services employ several strategies to prevent downtime and maintain uninterrupted business operations.

Continuous Network Monitoring

From traffic anomalies to server overloads, continuous monitoring can identify and rectify these issues proactively. The 24/7 comprehensive surveillance allows the detection of potential issues before they snowball into major problems that lead to downtime.

Predictive Maintenance

By analyzing network performance data, potential risks can be identified, and predictive maintenance strategies can be employed well in advance, reducing the risk of unexpected system failures and associated downtime.

Quick Incident Response

Despite all precautions, incidents can still occur. With NOC managed services, however, issues can be swiftly identified and addressed, minimizing the duration of downtime.

Effective Disaster Recovery

A crucial aspect of preventing downtime is having an effective disaster recovery plan. NOC managed services can design and implement robust disaster recovery strategies that ensure quick data recovery and restoration of services in the event of a catastrophic event such as a natural disaster or a cyber-attack, a major threat.

If you’re interested in learning more about how NOC managed services can help your business prevent costly downtime, click here to get in touch with us.