By Rahi
The IT skills gap has plagued organizations for a number of years, and continues to increase. Gartner has reported that, “by 2020, 75 percent of organizations will experience visible business disruptions due to skills gaps, which is an increase from less than 20 percent in 2016.” This will not only impact new technology initiatives but ongoing infrastructure management. In-house IT staff are already stretched thin, creating operational risk.
Rahi Systems’ managed network services address this challenge. We have developed a world-class team of engineers who monitor and manage our customers’ networks. All of the engineers are Rahi Systems’ employees, and all have at least a bachelor’s degree in electrical engineering, computer science or an IT discipline. Sixty percent have a master’s degree. They are also certified by Cisco, Juniper and AWS, among others.
Our team operates out of two network operations centers (NOCs) in Fremont, Calif., and Pune, India, for 24×7 coverage. While most NOCs have Tier 1 engineers who simply create a ticket and dispatch the call to the customer’s IT organization, our NOC is capable from Tier 1 to Tier 3 — from opening the ticket to resolving the issue. Each customer is assigned a designated Program Manager who meets regularly with the customer and manages daily escalations, queue priorities and KPI reporting.
We apply state-of-the-art tools and can typically adapt to the tools the customer uses in-house. We also help customers apply best practices to their network operations. In one instance, a customer was using 14 different management tools. In less than a year we were able to reduce that to four, streamlining their operations and eliminating unnecessary work. It also reduced the number of tickets created from 400 per month to less than 70 on average.
Our managed network services are very flexible. We offer platinum, gold and silver service level agreements to meet various customer requirements. Within those service levels, there a wide range of options. Many customers come to us looking for staff augmentation rather than a fully outsourced solution. Our team supplements their in-house IT organization so their team can focus on strategic initiatives. Partnering with us also enables the customer’s engineers to take vacation without worrying about network support.
Our resident engineer program puts a Rahi Systems’ engineer onsite in the customer’s data center to handle day-to-day escalations. This person is backed by our entire engineering team, and can get assistance from our specialists as needed to support the customer. Depending on the service level, we can provide “smart hands” services for onsite hardware troubleshooting.
We also engage with vendor technical support as needed for problem resolution. Often, you’ll want the vendor involved because they may have seen the issue before and can offer a solution that we are not aware of. In addition, we can handle RMA processing for customers who share their warranty information with us. That way, the customer doesn’t have to worry about calling the vendor if there’s a hardware issue.
Rahi Systems has the scale to support large enterprise customers in demanding industries such as IT and healthcare. Our global reach enables us to support our customers’ operations virtually anywhere in the world. In addition, managed services customers can easily access our professional services and burst resources for project expansion.
Given the IT skills gap and growing network complexity, many customers are looking for help in managing and maintaining their networks. Rahi Systems’ managed network services help to relieve the pressure on in-house IT teams and ensure that network issues are resolved quickly and efficiently.
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Many organizations will face the need to relocate their data centers at some point in time. They may find that they are...
The shift from on-premises infrastructure to the cloud continues at a rapid pace. A recent study found that 93 percent...
Rapid advances in artificial intelligence (AI) are being enabled by the graphics processing units (GPUs) Nvidia...
“If you can’t measure it, you can’t manage it,” is an old business school maxim that’s just as applicable to...
Many organizations are opting to move into a colocation facility rather than build out or expand their own data...
High-density data centers are all about efficiency. IT managers look for technology solutions that deliver high levels...
According to the latest data from IDC, the worldwide market for converged infrastructure increased 10.8 percent year...
Data growth continues to accelerate, straining storage infrastructures and pressing organizations to find ways to...
For many years, the rack has been the standard unit of measure for data center resources. We talk about physical space...
Given the ever-increasing business demands for IT services, physical space is at a premium in many data center...
Given the ever-increasing business demands for IT services, physical space is at a premium in many data center...
No one wants to think about a disaster crippling or even destroying their data center. But even as hurricane season...
The Role of Tape Storage in 2021 and Beyond As data volumes continue to grow at a mindboggling rate, many...
Power is a fundamental component of data center operations. A highly reliable power source that maximizes system...
There are a number of reasons why data center densities are increasing. Business demands on IT are growing, and IT...
The cloud and mobile have made applications and data more accessible than ever. At the same time, they’ve made...
In our last post, we discussed the critical importance of digital transformation in today’s hyper-competitive...
The concept of “digital transformation” has gotten a lot of attention in recent years. It involves not just the...
Deploying and maintaining IT infrastructure on a global scale is challenging for even the largest enterprises....
Although organizations are moving more applications and services into the cloud, certain workloads still require the...
We’ve all heard the statistic. Eighty percent of the IT budget goes toward keeping the lights on in the data center....
In Greek mythology, the Hydra was a many-headed serpent that could grow two new heads whenever one was cut...
The fragility of the electric grid was demonstrated once again as Hurricanes Harvey and Irma caused widespread power...
They say that moving is the third most stressful event in life, following death and divorce. If the millions of...
The prefabricated building concept dates back to the early 19th century, when London carpenter Henry Manning developed...
There are a couple of Irish phenomena that have been making headlines lately. One is a loudmouthed mixed martial arts...
Cooling efficiency is a top priority for today’s data center operators. Increased data center densities enable...
Data Center Infrastructure Facebook recently provided an inside look at its mobile device testing lab when it allowed...
There’s nothing new under the sun, or so the saying goes. That’s certainly the case for out-of-band management, a...
In the previous post, we discussed why structured cabling is critical to the Internet of Things (IoT). Organizations...
We could trot out the statistics about the billions of Internet-connected devices, objects, sensors, corporate assets...
In a previous post, we discussed why data center operators are expanding beyond major metropolitan areas to build...
“Location, location, location” has long been the mantra in real estate. The idea is that location is the most...
Staying cool in the summer is at the top of everybody’s list. The same is true for data centers. Data centers have...
How many times have you experienced listener fatigue while listening to your ‘favorite’ playlist on a long trip?...
Do you have a favorite restaurant? What makes you want to always go there? What makes you loyal to them even though...
You remember the saying, ‘Prevention is better than cure?’ That saying is much more relevant, given how almost...
Staying connected is the current way of life. Bandwidth boundaries are blurring and with that, data centers are...
Understanding Data Center Consolidation Given the ever-increasing business demands for IT services, physical space...
The days of owning all the IT products and services within a company, are obsolete. With newer technologies edging out...
Spring cleaning can be hugely satisfying. The same is true while sprucing up your data centers. Data Center Dynamics...
When businesses grow they also need to pay attention to managing their data servers. Owning and operating a data...
The Internet of Things (IoT) has redefined the way we consume infotainment, and how we live our life day-to-day....
Most IT solution providers focus on compute, storage and networking technologies. Rahi Systems is uniquely qualified...
Japan IT Week brought together over 90,000 attendees to discuss the latest’s technologies and software from around...
Overview – In a matter of 60 seconds, today’s Internet handles hundreds of new websites going up, thousands of...
Overview – NTT Communications has established an IoT Office to provide customers with secure IoT solutions that...
As the digital universe continues to expand, data centers are grappling with the constant challenge of keeping their...
If you ask an ordinary man, where the hosting services are done, he is bound to say the US. It is true that most cloud...
“Through this new offer, Schneider Electric is addressing the latency, bandwidth and processing speed challenges...
Power & Cooling trends at top as the top challenges faced by almost all Data Center Operations & Management...
SAN JOSE, Calif.–(BUSINESS WIRE)–ZPE Systems® today unveiled NodeGrid Serial Console™. This new generation of...
Rahi Systems has consistently been above the national average for the % of women employed in the company. Our local...
As organizations look to achieve digital transformation through the adoption of new technologies, the biggest...
The transition to remote and hybrid work models has underscored just how dependent we’ve become on wireless...
As the costs of building and maintaining an on-premises data center continue to escalate, more and more...
Managed services have been popular among organizations of all sizes for many years. In essence, the managed...
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